Shipping policy

Shipping Policy

Last updated: August 4, 2026

Thank you for shopping with Mellovy.

This Shipping Policy explains how orders placed through https://trymellovy.com are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, holidays, or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Shipping Times

Estimated delivery times are as follows:

  • United States: 5–10 business days

  • Canada: 6–12 business days

  • United Kingdom: 5–10 business days

  • Australia & New Zealand: 6–12 business days

  • Europe: 5–10 business days

  • Other International Destinations: 7–15 business days

These delivery estimates begin after your order has been processed.

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on the customer's location and the selected shipping method.

From time to time, Mellovy may offer free shipping promotions. Any applicable conditions will be displayed during checkout.

Tracking Information

Whenever tracking is available, customers will receive a shipping confirmation email containing a tracking number once the order has been dispatched.

Please allow 24–72 hours for tracking information to become active after shipment.

Shipping Delays

Occasionally, deliveries may experience delays due to circumstances beyond our control, including:

  • Customs inspections;

  • Severe weather;

  • Carrier delays;

  • Peak holiday seasons;

  • Transportation disruptions;

  • Incorrect shipping information provided by the customer.

Mellovy is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us immediately.

Once an order has entered processing or has been shipped, we may be unable to modify the delivery address.

Orders returned because of incorrect or incomplete addresses may be subject to additional shipping charges before being reshipped.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Mellovy has no control over customs procedures or import fees and cannot predict the amount of such charges.

Lost Packages

If your tracking information indicates that your package has been lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment and, where appropriate, provide a replacement or refund.

Investigations conducted by shipping carriers may require additional time before a final resolution is reached.

Delivered but Not Received

If tracking shows that your package has been delivered but you have not received it, we recommend that you:

  • Verify your shipping address;

  • Check with household members or neighbors;

  • Look around your property;

  • Contact your local delivery carrier.

If the package still cannot be located, please contact our customer support.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number;

  • Photos of the damaged product;

  • Photos of the shipping box;

  • Photos of the shipping label.

We will review your request and provide an appropriate resolution.

Multiple Shipments

Depending on product availability, warehouse inventory, or shipping logistics, your order may arrive in multiple packages.

You will not be charged additional shipping fees for split shipments when initiated by Mellovy.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We cannot guarantee changes once an order has entered processing or has been shipped.

Force Majeure

Mellovy shall not be responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;

  • Government actions;

  • Pandemics;

  • Labor disputes;

  • Transportation interruptions;

  • Internet outages;

  • Customs delays;

  • Carrier disruptions.

Contact Us

If you have any questions regarding shipping, please contact us.

Mellovy

Website: https://trymellovy.com

Email: support@trymellovy.com

Phone: +1 650-278-1341

Address:

1330 Noriega St

San Francisco, CA 94122

United States