Privacy policy

Privacy Policy

Last updated: August 4, 2026

This Privacy Policy describes how Mellovy ("we", "our", or "us") collects, uses, and shares your personal information when you visit or make a purchase from https://trymellovy.com (the "Site"), or otherwise communicate with us.

By using our Site, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

When you visit our Site, we may collect certain information automatically about your device and your interaction with the Site.

This information may include:

  • IP address;

  • Browser type;

  • Operating system;

  • Device identifiers;

  • Time zone;

  • Pages visited;

  • Products viewed;

  • Referral source;

  • Cookies and similar technologies.

Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Phone number;

  • Payment information (processed securely through our payment providers);

  • Order history;

  • Customer support communications.

We do not store your full payment card information.

How We Use Your Information

We use your information to:

  • Process and fulfill orders;

  • Provide customer support;

  • Send order confirmations and shipping updates;

  • Process payments;

  • Detect fraud and unauthorized transactions;

  • Improve our products and services;

  • Personalize your shopping experience;

  • Comply with legal obligations;

  • Communicate marketing offers (where permitted by law or with your consent).

Cookies

We use cookies and similar technologies to:

  • Keep the Site functioning properly;

  • Remember your preferences;

  • Improve website performance;

  • Analyze visitor behavior;

  • Measure advertising effectiveness;

  • Personalize content and advertisements.

You may disable cookies through your browser settings, although certain features of the Site may not function properly.

Shopify

Our store is hosted by Shopify Inc.

Shopify provides the online e-commerce platform that allows us to sell our products and services.

Your data is stored through Shopify's secure data storage, databases, and applications protected by industry-standard security measures.

Payment Processing

Payments are securely processed through trusted third-party payment providers.

Depending on your location, payment providers may include:

  • Shopify Payments;

  • PayPal;

  • Shop Pay;

  • Apple Pay;

  • Google Pay;

  • Major credit card processors.

We do not have access to your complete payment card information.

Order Fulfillment

To fulfill your orders, we may share necessary information with trusted third-party providers, including:

  • Shipping carriers;

  • Warehouses;

  • Logistics partners;

  • Payment processors;

  • Fraud prevention services.

Only the information necessary to complete the requested services is shared.

Marketing Communications

If you subscribe to our newsletter or provide consent, we may send promotional emails regarding:

  • New products;

  • Discounts;

  • Special offers;

  • Company updates.

You may unsubscribe at any time using the unsubscribe link included in our emails.

Analytics

We may use analytics services such as:

  • Google Analytics;

  • Shopify Analytics;

  • Meta Pixel;

  • TikTok Pixel;

  • Microsoft Clarity;

  • Other performance measurement tools.

These services help us understand how visitors use our Site and improve the customer experience.

Advertising

We may use advertising technologies that collect information to provide personalized advertisements across websites and social media platforms.

These technologies may include cookies, pixels, tags, and similar tracking methods.

Sharing Your Information

We may share your information with:

  • Shopify;

  • Payment processors;

  • Shipping providers;

  • Marketing providers;

  • Analytics providers;

  • Fraud prevention services;

  • Government authorities when legally required.

We do not sell your personal information to third parties.

Data Security

We implement commercially reasonable technical and organizational security measures designed to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure.

Accordingly, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders;

  • Provide customer support;

  • Meet legal obligations;

  • Resolve disputes;

  • Enforce our agreements.

When information is no longer required, it is securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have rights including:

  • Access your personal information;

  • Correct inaccurate information;

  • Request deletion of your information;

  • Restrict processing;

  • Object to certain processing activities;

  • Withdraw consent where processing is based on consent;

  • Request a copy of your personal information.

To exercise your rights, please contact us.

Children's Privacy

Our Site is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that a child has submitted personal information, we will promptly delete such information.

International Transfers

Your information may be processed in countries other than your own.

Where required, we implement appropriate safeguards for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of the Site after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Mellovy

Website: https://trymellovy.com

Email: support@trymellovy.com

Phone: +1 650-278-1341

Address:

1330 Noriega St

San Francisco, CA 94122

United States