Refund policy

Return and Refund Policy

Last updated: August 4, 2026

At Mellovy, we want you to be completely satisfied with your purchase. This Return and Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made through trymellovy.com.

30-Day Return Policy

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, your item must:

Be in the same condition in which you received it;
Be unused, unworn, and undamaged;
Include all original packaging, accessories, labels, and instructions;
Be accompanied by the receipt, order confirmation, or other proof of purchase.

Items showing signs of use, misuse, accidental damage, or missing components may not qualify for a refund.

How to Start a Return

To request a return, please contact our customer support before sending any item back.

Please include:

Your full name;
Your order number;
The product you wish to return;
The reason for the return;
Photos or videos if the product is damaged, defective, or incorrect.

If your request is approved, we will provide detailed return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

Business Information

Mellovy
1330 Noriega St
San Francisco, CA 94122
United States

Phone: +1 650-278-1341

Website: https://trymellovy.com

Please do not send products directly to this address unless instructed by our support team, as returns may be processed at a different fulfillment facility.

Return Shipping Costs

If you are returning a product because:

You changed your mind;
You ordered the wrong item;
You selected the wrong variation;
You no longer want the product;

you will be responsible for the return shipping costs.

Original shipping charges are non-refundable unless:

The wrong item was sent;
The item arrived damaged or defective;
Mellovy made an error with your order.

When the return is due to our error, we will provide appropriate return instructions and may cover reasonable return shipping costs.

We do not charge restocking fees.

For your protection, we recommend using a trackable shipping service. Mellovy is not responsible for returns lost during transit.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If your order arrives:

Damaged;
Defective;
Incorrect;
Incomplete;

please contact us within 7 days of delivery.

Include:

Your order number;
Clear photos of the product;
Photos of the packaging;
Photos of the shipping label whenever possible.

After reviewing your claim, we may offer:

A replacement;
A reshipment;
A partial refund;
A full refund;
Another suitable resolution.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

Used personal care or beauty products;
Opened hygiene products;
Personalized or customized items;
Gift cards;
Final sale items clearly marked before purchase;
Products returned after the 30-day return period.

These limitations do not apply where prohibited by applicable consumer protection laws.

Exchanges

If you wish to exchange an item, the fastest solution is to request a return for the original purchase and place a new order after the return has been approved.

If you received a damaged, defective, or incorrect item, we may provide a replacement without requiring a new purchase.

All exchanges are subject to product availability.

Refunds

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7 business days.

Please note that banks, credit card companies, PayPal, Shop Pay, or other payment providers may require additional processing time before the refund appears on your account.

Shipping charges are refunded only when:

Mellovy shipped the wrong item;
The product arrived damaged or defective;
We were unable to fulfill your order;
Applicable law requires reimbursement.

If you have not received your refund within 15 business days after approval, please contact our customer support.

Partial Refunds

Partial refunds may be granted when:

The item has been used beyond reasonable inspection;
The item is returned damaged by the customer;
Original packaging or accessories are missing;
The product has decreased in value due to improper handling.

Any deduction will reflect the actual reduction in value of the returned product.

Order Cancellation

Orders may be canceled only before they have entered processing or shipment.

Once an order has been shipped, it cannot be canceled and must instead follow the standard return procedure.

If Mellovy is unable to fulfill your order for any reason, you will receive a full refund.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

Orders returned because of:

Incorrect address;
Refused delivery;
Failure to collect the package;
Other customer-related delivery issues;

may be refunded after the package is received and inspected.

Original shipping costs and carrier return fees may be deducted from the refund where permitted by law.

European Union Customers

Customers located within the European Union may have the legal right to cancel their purchase within 14 days of delivery without providing a reason.

To exercise this right, customers must notify Mellovy within the applicable period.

Products must be returned unused, in their original condition, with original packaging and proof of purchase.

Some products are excluded from this right under applicable EU law, including certain sealed hygiene products once opened.

Consumer Rights

Nothing in this policy limits or replaces any mandatory consumer rights provided under applicable laws.

Where local consumer protection laws provide greater rights than those described here, those legal rights will prevail.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Mellovy